{"id":298,"date":"2025-03-20T20:01:01","date_gmt":"2025-03-20T20:01:01","guid":{"rendered":"https:\/\/www.mayit.eu\/home\/"},"modified":"2026-04-02T11:37:53","modified_gmt":"2026-04-02T11:37:53","slug":"mayit","status":"publish","type":"page","link":"https:\/\/www.mayit.eu\/en\/","title":{"rendered":"MayIT"},"content":{"rendered":"
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Markus May<\/h1><\/div><\/div><\/div>\n\n\n\n
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IT-Support Techniker<\/h3><\/div>

Als erfahrener und engagierter IT-Techniker mit langj\u00e4hriger Expertise in der Client-Infrastruktur umfasst mein Fachwissen die Fehlerdiagnose, Wartung und Optimierung von Hard- und Software sowie die Unterst\u00fctzung von Endbenutzern bei IT-Problemen. Durch meine analytische Denkweise und meine ausgepr\u00e4gte Kundenorientierung l\u00f6se ich technische Herausforderungen effizient und nachhaltig. Meine langj\u00e4hrige Erfahrung erm\u00f6glicht es mir, komplexe IT-Probleme schnell zu identifizieren und optimale L\u00f6sungen bereitzustellen. Zudem habe ich Erfahrung im First- und Second-Level-Support im Landtag NRW gesammelt, wo ich umfassenden IT-Support f\u00fcr Abgeordnete, Fraktionen, Verwaltung und wissenschaftliche Mitarbeiter leiste.<\/p><\/div><\/div>\n<\/div>\n\n\n\n

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Meine Erfahrungen<\/h2><\/div>\n\n\n\n
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2026 (seit Januar) IT-Support Techniker<\/strong>
Bechtle Managed Services GmbH
Landtag NRW D\u00fcsseldorf
Remote-Support & IT-Theken-Service
1st & 2nd Level Support (Onsite & Helpdesk)
Bearbeitung von Incident-Tickets & Service Requests
Client-Management und Verwaltung mobiler Endger\u00e4te
Drucker-Support, IMAC\/R\/D, Fehleranalyse & -behebung
Erstellung technischer Dokumentationen & Wissensdatenbankartikel

2025 (01.09.25 – 31.12.25) IT-Support Operator<\/strong>
Die Autobahn GmbH des Bundes
User Onsite Support
Client-Management und IT-Theken Support
Printer Support & Verwaltung mobiler Endger\u00e4te
Installation, Konfiguration und Wartung von Hardware
Bearbeitung von Incident-Tickets & Service Requests
Erstellung technischer Dokumentationen & Wissensdatenbankartikel

2024 \u2013 2025 (01.03.24 – 31.08.25) IT-Support Techniker<\/strong>
Bechtle Managed Services GmbH
Landtag NRW D\u00fcsseldorf
Remote-Support & IT-Theken-Service
1st & 2nd Level Support (Onsite & Helpdesk)
Bearbeitung von Incident-Tickets & Service Requests
Client-Management und Verwaltung mobiler Endger\u00e4te
Drucker-Support, IMAC\/R\/D, Fehleranalyse & -behebung
Erstellung technischer Dokumentationen & Wissensdatenbankartikel

2006 \u2013 2024 (01.07.06 – 28.02.24) EDV \/ Versand \/ Labor Mitarbeiter<\/strong>
Peters Group Coating Innovations for Electronics
Support der Clientinfrastuktur
ERP-Systempflege & Etikettendesign mit ChemGes
Migration von Etikettenlayouts (DiBac zu Trend ERP)
Wartung von Drucksystemen (Thermotransfer, Laser, Inkjet)
Installation & Support ger\u00e4tespezifischer Software und IT-Hardware
Sicherstellung des Etikettendrucks mittels DR-Soft\/Trend ERP\/ChemGes

Ausbildung<\/strong>
12\/2002 \u2013 12\/2004: IT-Systemelektroniker, IHK (T\u00dcV Akademie Rheinland)
07\/1996 \u2013 07\/1997: Mittlerer Schulabschluss (FOSR, Abendrealschule Krefeld)

Schulungen<\/strong>
2025: MacOS Sequoia
2025: WordPress Masterclass
2025: CompTIA Network+ Schulung
2025: Mastering AD Windows Server 22
2025: NextCloud Hub: OpenSourceCloud
2025: <\/a>LLM Pro: OpenAI, Gemini, Claude, Llama3, ChatGPT & APIs
2025: Prompt Engineering: ChatGPT, Midjourney & Stable Diffusion
2025: Open-Source-Mail- Web und Cloud-Server mit Debian12 Bookworm

2024: PowerShell MS O365 und Windows
2024: Microsoft O365 AzureAD Hybridmodus
2024: AZ-900 Microsoft Azure Fundamentals
2024: Windows Client\/Server Troubleshooting
2024: Netzwerktechnik Microsoft Windows Server
2024: Windows Server 2022 & Exchange Server 19

2023: Active Directory Windows Server 2022 & GPO
2023: IT-Technician Academy (HW, OS, Network & Security)

Technische Kenntnisse<\/strong>
Betriebssysteme: Windows, Windows Server, Linux (Debian\/Ubuntu), MacOS
Remote & Support-Tools: TeamViewer, AnyDesk, Remotesteuerungsviewer
Netzwerk & IT-Security: VPN, Firewall (Sophos), LAN\/WAN\/WLAN
ERP & Ticketing-Systeme: Trend ERP, OTRS, SNow
Cloud: Microsoft O365, AzureAD, Exchange Online
KI: OpenAI, Gemini, Llama, Midjourney, Dall-E
Virtualisierung: VMware, VirtualBox, HyperV
Datenbank: SQL (MySQL \/ PostGre SQL)
WCMS: WordPress

Sprachen & F\u00e4higkeiten<\/strong>
Sprachen: Deutsch (Muttersprache), Englisch (Grundkenntnisse)
Soft Skills: Teamf\u00e4higkeit, analytisches Denken, Kundenorientierung,
Hands-on-Mentalit\u00e4t
F\u00fchrerschein: Klasse 3 (B, BE, C1, C1E, AM, L)<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n

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